Your staff are brilliant, always ready to help and I feel I can ask even the stupidest of questions if I don’t understand anything.
I have always found the One IT SS team to be extremely friendly, helpful and knowledgeable.
The One IT SS team provide an excellent service to our school. Guidance and support is of the highest standard.
Our support technician has been brilliant/exemplary – we don’t want to swap him ever!!!
The service is excellent – no problem is too much for them.
We receive an excellent, well organised and planned service from our SIMS Support Team
Excellent support provided by efficient and extremely helpful staff. We are delighted with the service that we receive.
The level of support to the school is extremely good and the handouts they issue are excellent.
We take our SIMS support from One IT SS rather than or own LA and have done so for approx 5 years. The knowledge and support are outstanding in this team. We do not access their technical support as we fully support our own but I would not hesitate to ask for their help if necessary.
Asolutely no complaints what so ever. Since changing our provider the level of service has been excellent. Long may it continue.
The One IT Services and Solutions SIMS Support team have always provided a first class service. They are very knowledgeable, approachable and informed, and have a good understanding of the needs of schools.
We have been supported by One IT SS since we opened our school in September 2006. As a Deputy Head teacher working in an authority which did not have dedicated IT support I was extremely pleased to arrive in Stockton to find the range of services One IT SS was able to provide and the level of expertise held by the team.
I have always received excellent service both through the help desk (including access to senior staff) and through in school technical support. We currently have a weekly timetabled visit which is sufficient to maintain the systems and deal with issues in a three form entry primary school with over one hundred computers. One IT SS provides a very personable team who make strong links with the school, getting to know the school systems, the staff and their needs well. This helps to ensure that all problems are rectified in a short time with as little down time as possible. As a Headteacher in a relatively small authority I am aware that these views and experiences are shared by my colleagues
I cannot recommend One IT SS highly enough and would be happy to provide you with further detail should you require it.
Our school has received excellent support and service from One IT SS for over twelve years. They have an EXCELLENT well established team who are professional in manner and action and have a tight customer focused approach. This has enabled us to create good personal and professional relationships. They give excellent value for money.
The services they provide has identified and allowed us to work with the latest technologies. We utilise the latest equipment such as Ipads wirelessly around the school & the latest touch screen devices in the ICT suite all of which has had a positive impact on teaching and learning within the school.
They have a team of ICT technicians that are well trained and are very personable, able to discuss both ICT issues and problems with all levels of staff in a manner that can be understood.
One IT SS have always provided the service I would expect from an Educational ICT support provider and go the extra mile to ensure the service the school require is delivered. I would have no hesitation in recommending One IT SS to other schools to facilitate their ICT provision.
Harewood Primary have worked extremely successfully with One IT Services and Solutions for over 12 years. Throughout that time the support we have received has been excellent; no request is too much trouble.
Their support is tailored to my requirements and their staff are professional and knowledgeable with the ability to talk in both technical and non-technical terms in a manor we all understand.
One IT SS have supported us fully in moving the school forward in whatever IT direction has best met our needs. Their staff are constantly trained in the latest products which allows the school to remain abreast and exploit the latest technologies available; this has made a significant and positive impact on our teaching and learning.
One IT SS have always been educationally focused with a “can do” attitude and constantly strive to work with our schools to provide the best solutions for the best value for money.
I would recommend SICTU to any school who are looking for ICT support because they care about the service they provide and have gone above and beyond what is required of them to ensure that quality of service is maintained.
In 2009 Stockton Borough Council produced a report that would have seen SICTU moved into their corporate IT (Xentrall), however such is the esteem that SICTU were held that Stockton Heads fought and won the argument to keep the service within education – there can be no higher compliment from Stockton schools on the service they provide.