01642 635570



Website Support/Designs

Website Support SLA Levels

Level 1

  • We will host your school/company web site on a secure server.
  • We will ensure that all security updates are applied to this server and the server is monitored regularly.
  • We will ensure the connection to the internet from this server is at least a gigabit.
  • We will provide advice and guidance on the development of the school/company web site.
  • We will provide up to date documentation and user manuals.
  • We will support the school in updating the school/company web site.
  • The school/company can attend one web site drop in session free of charge.
  • If it is a new web site we will create a home page and 3 additional pages.
  • We will attend meetings at the school to discuss the web site with the school/company.
  • We will update information on the web site on behalf of the school/company including staff changes newsletters and photos up to a maximum of 2 hours.
  • All calls for support will be logged electronically.

Level 2

Includes all of the above, with the following alterations:

  • We will support the school/company in updating the web site and we will update the web site on behalf of the school/company.
  • The school/company can attend two web site support drop in sessions free of charge.
  • If it is a new web site we will create a home page and 5 additional pages.
  • We will update information on the web site on behalf of the school/company including staff changes, newsletters and photos up to a maximum of 4 hours.

Level 3

Includes all of the above, with the following alterations:

  • We will update the web site on behalf of the school/company.
  • Can attend three web site support drop in sessions free of charge.
  • If it is a new web site we will create a home page and all other pages required.
  • We will update information on the web site on behalf of the school/company including staff changes, newsletters and photos up to a maximum of 8 hours.
  • We will provide one to one on site consultancy with a nominated member of staff from the school/company for half a day.

If a domain name is purchased by One IT Services and Solutions for the school and the school decide to take their support from elsewhere then One IT Services and Solutions will transfer this domain name to the school on cancellation.

From January 2020, new customers are required to sign in to Level 3 for at least the first year.

 

Design Examples

Please see the screenshots below for examples of our recent designs. Click on the images if you’d like to go to the live website!

 

 

 

 

 

 

 

 

Information for Existing Customers

New Designs

As an IT company, we understand that technology moves quickly and that every so often, you may want to change the overall look of your website.

From January 2020, the following charges will apply to any new designs for existing customers:-

Level 1 – £500

Level 2 – £500

Level 3 – Eligible for a new design free of charge once every 3 years. If you would like a new design sooner, there is a charge of £500

 

If you would like any further information on our websites or have any questions, please contact us either via email on websitesupport@oneitss.org.uk or give us a call on 01642 635570.