Primary MIS System Support
General Support
Personalised technical and user support of all Management Information System modules.
Telephone advice and support when required.
Any Management Information System faults or user problems that arise during an OFSTED inspection will be dealt with within the hour.
We will give ad hoc assistance with creating reports, developing the use of new modules and processing Management Information System year end.
We will provide written instructions for standard tasks and procedures.
We will provide a data entry service (if time permits) at an hourly rate for entering (for example) Optional SATS results and pupil contact information.
We will provide support with associated add- ons to your Management Information System eg school dinner money, communication systems and VLE integration.
All Management Information System data will be backed up off-site to the central backup solution and random restores will be done to prove they work.
Advice
Advice on the use of all Management Information System modules.
Advice on the purchase of add-ons for your Management Information System.
Consultancy on School Improvement using your Management Information System.
Training
We will arrange a comprehensive program of Management Information System training according to demand.
We will provide on-site training at an agreed hourly rate.
Upgrades
Upgrades to your Management Information System will be provided as and when issued by the supplier if deemed necessary by One IT Services & Solutions (schools may be asked to actually perform the upgrade).
Upgrades will only be done if deemed necessary due to the disruption to the school.
High Quality Support
We will ensure that at least two support officers have attended the relevant Management Information System courses on the various modules available.
The support officers will also attend any update training as and when appropriate.
Discover
We will set up Discover on the school server and any workstations requested by the school.
Advice and support on Discover will be provided.
Formal training courses on Discover will be arranged.
Written instructions will be provided on how to use Discover.
New Modules
We will provide advice and support on any new modules introduced by your MIS provider.
Secondary MIS System Support
General Support
Personalised technical and user support of all Management Information System modules.
Telephone advice and support when required.
Any Management Information System faults or user problems that arise during an OFSTED inspection will be dealt with within the hour.
We will give ad hoc assistance with creating reports, developing the use of new modules and processing Management Information System year end.
We will provide written instructions for standard tasks and procedures.
We will provide a data entry service (if time permits) at an hourly rate for entering (for example) Optional SATS results and pupil contact information.
We will provide support with associated addons to your Management Information System eg school dinner money, communication systems and VLE integration.
All Management Information System data will be backed up off site to the central backup solution and random restores will be done to prove they work.
Advice
Advice on the use of all Management Information System modules.
Advice on the purchase of add-ons for your Management Information System.
Consultancy on School Improvement using your Management Information System.
Training
We will arrange a comprehensive program of Management Information System training according to demand.
We will provide on-site training at an agreed hourly rate.
Upgrades
Upgrades to your Management Information System will be provided as and when issued by the supplier if deemed necessary by One IT Services & Solutions (schools may be asked to actually perform the upgrade).
Upgrades will only be done if deemed necessary due to the disruption to the school.
High Quality Support
We will ensure that at least two support officers have attended the relevant Management Information System courses on the various modules available.
The support officers will also attend any update training as and when appropriate.
Discover
We will set up Discover on the school server and any workstations requested by the school.
Advice and support on Discover will be provided.
Formal training courses on Discover will be arranged.
Written instructions will be provided on how to use Discover.
New Modules
We will provide advice and support on any new modules introduced by your MIS provider.