What is Secure eMail? Secure eMail encrypts your emails, making sure only the intended recipient can read them. This keeps your sensitive information safe from interception. It’s like sending a locked letter that only the person you trust can open.
How much does it cost? For customers using Office 365, this service is free but it must be enabled. We turn this on for our customers on request.
How do I send a secure eMail? It’s easy! Just include the word “Secure” or “Encrypt” in any part of the subject line of your email e.g. “Secure Payment Details” or “List of Students – Encrypt”
These keywords are not case sensitive but they must be spelled correctly.
What does a secure eMail look like? Secure emails come with an attachment that you need to click to access the secure content. This will take you or the recipient to a website where you will be asked to enter your email details.
Remember though, always be cautious with attachments, especially from unknown senders. If you are not expecting an encrypted email (or attachment in general) it’s always a good idea to contact the sender by some other means (such as phone call or txt message) to verify it is genuine.
Never trust alternative contact information in email signatures – use an alternative method of finding alternative contact details.
How do I open a secure eMail? If you receive a secure email from someone within your email system, the encryption is automatically removed, for example a colleague in your school/business/charity.
If it’s from outside/external senders, you will get an attachment and need to sign in with your email and password to open it, remember to follow the guidance in the previous point above.
Where can I get more help? Contact the One IT Helpdesk or your school’s support engineer for guidance and training on using secure emails.
