Hardware Support
The key offerings are to provide:
• Design, configuration, installation and support of whole school networks incorporating where appropriate server virtualisation.
• Advice and guidance on wireless device implementation tailored to the school environment.
• Help and support with Microsoft Office systems.
• An email system for staff and students.
• Apple Mac support including integration with Windows networks.
• Advice and guidance in the use of Cloud computing.
• Management and support of schools anti virus systems.
• A central backup solution so all data is backup up off site.
• Management and control of central schools data centre.
• A secure remote access solution for school staff to access files securely from home.
• Displosal and recycling service for hardware.
• eSecurity to ensure that the systems in place are secure.
System Support
The key offerings are to provide:
• Advice support and guidance in the use of MIS systems including associated add on’s eg school dinner money, communication systems and VLE integration.
• MIS system training.
• Advice on, and the purchasing of hardware/ software with a view to best value.
• Website hosting design support and development.
• Help Desk service providing first line support and instant resolution of problems, this includes recording all calls.
• Database administration support and management.
• Off site backup and recovery service of all MIS data.